TERMS AND CONDITIONS
1. Terms
These terms and conditions constitute a legally binding contract between MONICO AUSTRALIA HOLDINGS PTY LTD ACN 164 262 944 Trading As TLC Plumbing and Electrical and you the customer, these terms and conditions apply to the supply of Goods and the provision of all services from TLC Plumbing and Electrical. By instructing TLC Plumbing and Electrical to undertake services or supply goods, you the Customer acknowledges that you have read and agree to these terms.
2. Quotes
TLC Plumbing and Electrical will provide the customer a quote outlining the work required to fulfil the customer’s instructions and an estimate of charge for the completion of such work. The customer must accept the quote before TLC Plumbing and Electrical the commence any work . All quotes are subject to site inspection - quotes may be altered or withdrawn prior to delivery of goods or provision of services to the customer. Quotes are valid for THIRTY (30) days. In acceptance of the Quote, the Customer warrants that it has not relied on any representation by TLC Plumbing and Electrical unless supplied in writing
3. Price for Goods and Services
The price will be stated in writing in TLC Plumbing and Electrical’s quote, alternatively if no written quote is provided, Prompt Plumbing and Electrical’s standard charges apply. Minimum charges apply regarding certain activities min charge of $9.00 inc GST apply for leaking tap repairs. toilet unblock incur min charge of $195.00 inc GST
An additional charge will be made where:1. the Customer alters the specifications after the quote is agreed 2. additional Goods and Services are required to be supplied or performed in order complete the work 3. The customer requires TLC Plumbing and Electrical to deliver Goods or complete work urgently.4. The customer does not provide reasonable or suitable access to the site where goods and services are to be provisioned
In case where additional charges will be required, TLC Plumbing and Electrical will endeavour to notify the customer before supplying the additional Goods or conducting Service. The Customer agrees that in some circumstances TLC Plumbing and Electrical will not be able to advise the customer of additional charges and therefore the customer agrees to any unforeseen urgent additional charges.
4. Works
The Customer is to ensure customer or the customers representative is on the site throughout the duration TLC Plumbing and Electrical or its representatives have access to the Site
Intern the customer indemnifies TLC Plumbing and Electrical from any claims or charges in relation to damage and/or loss of property from the site when Customer or its representative is not present on site.
5. Payment
If a deposit is requested by TLC Plumbing and Electrical from the customer, TLCPlumbing and Electrical is under no obligation comment or provide works until the deposit is received in full.
The customer agrees to pay TLC Plumbing and Electrical the full amount set out in the invoice within the time specified within invoice
in the case where payment terms are not specified - time for payment be is SEVEN (7) days.
If full payment for the Goods or Services is not made on the due date TLC Plumbing and Electrical may cancel or suspend supply of Goods or Services, charge the customer interest at the rate of 20% per annum calculated on a daily basis
The customer indemnifies TLC Plumbing and Electrical for losses and all subsequent expenses incurred as a result of the customer’s failure to pay TLC Plumbing and Electrical.
Ownership of the Goods TLC Plumbing and Electrical supplies remain with TLC Plumbing and Electrical until the customer has paid all monies owed to TLC Plumbing and Electrical, whether the Goods have been fixed to a building or not
If monies owed to TLC Plumbing and Electrical are unpaid the costumer gives TLC Plumbing and Electrical the right to enter the customers property without notice, to remove any of the related goods for re-sale
6. Warranties
Any warranty as to the goods provided is limited to the written warranty provided by the manufacturer
Warranty will become null and void if the goods are damaged altered, damaged or used other than in the way the goods were designed to perform.
TLC Plumbing and Electrical shall not provide warranty on Goods which are supplied by the customer
plant or tree root growth being present and/or blockages generally indicates damages blocked pipes. In such instances no warranty is provided in relation to blockages reoccurring in the future.
7. Permits
It is the customers responsibility to make sure that all necessary permits, permissions and authorisations are obtained for work to be conducted on Site.
8. Definitions
In these Terms unless the context otherwise requires the following words have the below meaning/s
“TLC Plumbing and Electrical” is MONICO AUSTRALIA HOLDINGS PTY LTD ACN 164 262 944 Trading As TLC Plumbing and Electrical and any person acting on behalf of TLCPlumbing and Electrical
“the customer” is the person / business entity named on the invoice or quote provided by TLC Plumbing and Electrical, or any person acting on behalf of the customer
“site” means the place where Prompt Plumbing and Electrical’s work is or will be carried out.
